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There is the written document that a buyer gets when paying for a device, be it Apple device or for that matter any other device or product. The document that comes with such products talk about what sort of guarantee the product maker stands for in case of any defect arising on their product within a stipulated time period. Most times we as customers or the ones who pay the money do not pay much attention to these documents. Apple on their part when launching the iPhone 5s and iPhone 5c products came out with some amplification on their warranty bindings. These amplifications were however not for public or the buyer’s eyes or knowledge. It was for their retailers to know what services would be covered under the warranty clause. However, it’s worth knowing the limits within which Apple can be held accountable with the new iPhone 5s and 5c in the unfortunate scenario of something going wrong with it.
The document talks about Apple not taking on the device for repair if there is debris found under the display panel. If this has led to screen rupture, then employees have been intimated that it is not Apple’s responsibility for repair under warranty clause. Defective iPhone 5s or iPhone 5c where evidence of liquid damage is noted or corrosion has taken place in the internal parts as also fracture of the glass is also beyond the purview of Apple’s warranty clause is what the document mentions.
Further, the note from Apple mentions about missing buttons or evidence of extreme abrasion to the set also places it beyond their responsibility to repair under warranty. Employees have also been instructed in the document not to accept the device if found to have been disassembled at any time or those which is found to have some third party component installed in the device.
In any case, Apple has always been known for their superior build quality which endows the device with more than acceptable life times. However, it still is a good idea to remain abreast of the warranty obligations, something that we more often than not miss out on in the excitement of having a brand new device.